DIRECTV Now Suffers Another Major Outage
By Phillip Swann
Washington, D.C. (December 14, 2016) - DIRECTV Now last night suffered its second major outage in five days, leaving new subscribers scrambling to social media sites and the streamer's chat line to register complaints.
The outage began at around 7:30 p.m. ET on Tuesday night and continued throughout the night. DIRECTV Now's customers said they couldn't log onto the streaming service, or they were suddenly met with a blank screen if already watching.
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The subscribers said the outage was similar to the one that shut down DIRECTV Now for two hours last Friday night.
"Out on all devices again same as Friday," tweeted Dale Ducatte at 7:43 p.m. ET. "Can you update us on the service status, please?"
@DIRECTVNowHelp said at 7:31 p.m. ET that it was trying to fix the "streaming issues,:, but acknowledged within an hour there was an outage.
"There is an outage in effect," the customer service team tweeted back to one upset customer at 8:19 p.m. ET.
The outage lasted for at least three hours, although some subscribers said after 11 p.m. ET they were able to log on but couldn't watch a show without significant picture buffering.
DIRECTV Now's Twitter customer service team reiterated at 10:36 p.m. ET that an outage was still in effect. However, by midnight, @DIRECTVNowHelp began notifying customers that the issue had been resolved.
But some subscribers said they were still having issues with the streaming service, or bitterly noted that they believed DIRECTV Now was likely to encounter another problem soon.
The outage was the latest in a series of technical snafus that have plagued DIRECTV Now since its debut on November 30. The service's first night was marred with numerous error codes that prevented people from watching and issues have continued to pop up during the first two weeks.
On Sunday, DIRECTV Now customers were unable to watch NFL games on their local Fox streams due to "an issue," according to AT&T. (The telco, which owns DIRECTV Now, says the issue has been fixed and should not prevent anyone from watching the games this Sunday.)
DIRECTV Now customers have also complained that Comcast-owned regional sports channels have suddenly disappeared from their guides, leaving them unable to watch those channels. The streaming service says it's trying to fix that problem as well.
For some customers, the constant technical problems have gotten to be too much.
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